Transfers and remittances
Bank Teller · Counter Services
“Transfers and remittances” (Bank Teller) was largely replaced by AI in 2020, after AI entered in 2012.
AI enters
2012
Largely replaced
2020
Replacement progress
100%
Technology / key factor
Mobile banking
What this task is
Filling in and processing transfer and remittance forms for customers, checking payee details carefully, and sending interbank or international payments on their behalf through the bank's systems.
How AI replaces it
From 2012, online and mobile banking let customers transfer money themselves at any time, and real-time payment systems made transfers near-instant. By 2020, counter transfers and remittances were largely replaced.
What stays human
Tellers mainly handle large, international or unusual transactions that need manual review, and actively warn and help customers, especially older ones, to avoid scams and fraudulent transfers.