Deposits and withdrawals
Bank Teller · Counter Services
“Deposits and withdrawals” (Bank Teller) was largely replaced by AI in 2020, after AI entered in 2008.
AI enters
2008
Largely replaced
2020
Replacement progress
100%
Technology / key factor
ATMs + mobile payments
What this task is
Tellers at bank branches handle cash deposits and withdrawals for customers, counting notes and checking for counterfeits, verifying identity, and recording each transaction in the core banking system.
How AI replaces it
By around 2008, ATMs and cash recycling machines were widespread, and mobile payments later cut cash use sharply. By 2020, most deposits and withdrawals no longer needed a teller.
What stays human
Tellers now help customers who struggle with self-service machines, such as older people, and handle large or unusual cash transactions that machines aren't set up for.