Answering live chat
Livestream Seller · Livestream Host
“Answering live chat” (Livestream Seller) is being replaced by AI: it entered in 2023 and is projected to be largely replaced by 2028.
AI enters
2023
Largely replaced
2028
Replacement progress
60%
Technology / key factor
Real-time AI interaction
What this task is
Hosts and moderators watch the fast-scrolling live chat, answering questions about sizes, prices and shipping times while interacting with viewers to keep the room lively.
How AI replaces it
From 2023, real-time AI systems began recognizing chat questions and replying automatically or prompting hosts with key answers. By about 2028, most chat Q&A will be handled by AI.
What stays human
Hosts provide warm, spontaneous interaction and handle after-sales disputes and complex questions that AI cannot answer well, keeping up a genuine relationship with regular viewers.