Visitor registration
Administrative Assistant · Receptionist
“Visitor registration” (Administrative Assistant) was largely replaced by AI in 2024, after AI entered in 2017.
AI enters
2017
Largely replaced
2024
Replacement progress
100%
Technology / key factor
Face-recognition visitor systems
What this task is
The receptionist records each visitor's name, ID, host and purpose, checks that an appointment exists, issues a visitor badge and lets the host know their guest has arrived.
How AI replaces it
From 2017, face-recognition visitor systems let guests pre-register by QR code, check in by face or ID scan, print badges and alert hosts automatically. By 2024 most office buildings handled registration on self-service kiosks.
What stays human
Receptionists deal with unannounced visitors, ID problems and security exceptions, and help people who struggle with the self-service kiosk or have no smartphone.