Greeting and guiding visitors
Administrative Assistant · Receptionist
“Greeting and guiding visitors” (Administrative Assistant) is projected to see AI enter in 2028 and be largely replaced by 2038.
What this task is
Welcoming visitors at the front desk, answering questions about directions, walking them to meeting rooms or offices, and offering water or a place to wait.
How AI replaces it
Service robots are not yet reliable enough at indoor navigation, natural conversation and handling surprises, and they remain costly. Scaled use is expected from 2028, with most greeting and guiding automated by around 2038 as mobile and humanoid robots mature.
What stays human
High-profile reception that reflects the company's image stays with people, and front-desk staff shift toward overseeing the robots and personally assisting special guests.