Check-in and check-out
“Check-in and check-out” (Hotel Front Desk Agent) is being replaced by AI: it entered in 2018 and is projected to be largely replaced by 2027.
AI enters
2018
Largely replaced
2027
Replacement progress
89%
Technology / key factor
Self check-in kiosks + face recognition
What this task is
Front desk agents check guests' ID, register their details, take deposits and issue key cards, then arrange room inspections and settle the final bill at checkout.
How AI replaces it
Self check-in kiosks read ID documents and match faces for identity verification, take deposits and encode key cards, and checkout can be done by phone. These spread from 2018, and most routine check-ins are expected to be staff-free around 2027.
What stays human
Agents shift to welcoming guests and solving problems such as ID issues, room upgrades and complaints, offering more personal and attentive service than a kiosk can.