Travel booking and expenses
Administrative Assistant · Executive Secretary
“Travel booking and expenses” (Administrative Assistant) is being replaced by AI: it entered in 2020 and is projected to be largely replaced by 2028.
What this task is
Booking flights, hotels and ground transport for the executive and fitting the itinerary together, then collecting receipts after the trip, filing expense claims and chasing approvals.
How AI replaces it
From 2020, corporate travel platforms suggested policy-compliant trips and expense systems built claims from scanned receipts. AI booking agents are taking on changes and multi-leg trips, with most of the process expected to be automated by 2028.
What stays human
Assistants handle disruptions such as cancellations, special requests and out-of-policy approvals, and tailor travel plans to the executive's habits and preferences in ways rules miss.